Update adoption record to pending from inbound email
Update adoption record to pending from inbound email
When adopters email a pet reference, your adoption records can miss payment status, delaying billing and follow-up. It flags records as pending so coordinators see unpaid cases same day.
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Overview
When adopters reply with a pet reference, this flow makes sure your adoption records immediately reflect pending payment status instead of sitting in an inbox. That gives adoption coordinators and billing staff a clean, actionable queue the same day so follow-up is timely.