Update active org directory from daily customer feed
Update active org directory from daily customer feed
Your ticketing customer list goes out of date when external directory updates aren't mirrored, causing misrouted tickets. Keep the operations table current so IT can route tickets accurately same day.
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Overview
When your external customer directory and internal operations table fall out of sync, tickets are misrouted and on-call staff waste time chasing contacts. This daily process keeps the operations table current so IT can route and triage tickets accurately the same day.