Update account operational dates from incident ticket webhooks
Update account operational dates from incident ticket webhooks
You receive webhooks without product timestamps, so account records lack operational dates. The flow updates account operational dates so Escalations sees event timing within minutes.
Overview
When incident events don't surface product-aware timestamps, escalation teams waste time reconciling records and miss SLA windows. This flow guarantees Accounts get product-specific operational dates written within minutes of receipt so Escalations Managers have accurate event timing for triage and reporting.