Trigger user lookup and routing from channel messages
Trigger user lookup and routing from channel messages
You get user lookup requests in a shared channel without identifiers, stalling support triage. It sends structured lookup requests to your identity service so agents resolve cases same day.
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Overview
Ad-hoc chat requests to "find a user" waste agent time and slow case resolution. This flow converts those messages into structured lookup requests sent to your identity service, cutting lookup friction and enabling same-day resolutions.