Travel IT: ensure guests receive refund and review emails

IT sees bookings miss trip-end notices, leaving guests unsure about refunds and spiking support. Guests get a refund email after bookings stop, telling refund timing and inviting feedback.

Overview

Missed trip-end messages frustrate guests and drive extra support tickets, risking negative reviews. This workflow guarantees every stopped booking triggers a clear refund-and-review email, reducing inbound refund inquiries and getting more guests invited to share feedback using your existing mail and CRM tools.

Notable Features

Send tailored refund emails
Include review and newsletter invite
Flag unresolved refunds for support