Travel CEOs: catch low NPS feedback before escalation

CEOs at small tour operators miss low NPS replies, risking bad reviews and lost repeat bookings. Form-triggered alerts notify support and management within minutes so issues are investigated before complaints escalate.

Overview

Low NPS feedback can turn into negative reviews and lost bookings if it sits unread. This workflow routes every low-scoring survey to support and leadership and creates follow-up tasks so issues are investigated before they escalate. Teams report faster response times and zero missed follow-ups.

Notable Features

Send internal alerts for low NPS
Create follow-up tasks for agents
Log responses to a central sheet