Transport ops: log social escalation mentions for audit
Transport ops: log social escalation mentions for audit
Social media program managers miss escalation mentions, creating safety risks and audit gaps for operations. It logs every mention to an audit-ready tracker and notifies ops so incidents are followed up.
Overview
Missed social mentions create safety exposure and audit gaps for transport operations. This workflow captures every escalation mention into an audit-ready tracker and alerts ops, ensuring incidents are recorded and follow-ups never fall through the cracks.
Notable Features
- Log mentions with timestamped record
- Exclude specified channels from capture
- Notify ops with permalink and context