Training support: surface student exams five days ahead

Support agents monitoring student records miss upcoming exams, causing last-minute outreach and overloaded shifts. This posts internal alerts five days before exams so agents coordinate outreach and manage workload.

Overview

Support agents lose control of exam outreach when upcoming dates slip under their radar. This workflow surfaces every student exam five days out, so agents can coordinate outreach, prevent last-minute rushes, and balance workload. Leaders see fewer late escalations and more predictable support capacity.

Notable Features

Send internal alerts five days early
Create centralized list of upcoming exams
Flag student records for outreach