Training firms prevent missed NPS contacts before pulse

Project managers at training firms miss NPS contacts at mid burn, risking missed feedback pulses. Weekly checks alert the managing director and PMs of missing contacts so surveys can be scheduled before the midpoint.

Overview

Missed NPS contacts reduce actionable feedback and slow course improvements. This weekly workflow notifies PMs and the managing director when contact details are missing, ensuring surveys are scheduled before the midpoint and eliminating missed follow-ups so improvement cycles stay on track.

Notable Features

Run weekly project burn checks
Notify PMs and managing director
Create follow up tasks automatically