Telecom support ops: Capture and classify Reddit complaints instantly

Customer support ops at telecom firms miss Reddit complaints hidden in feeds, causing unresolved outages and churn risk. Log posts to a central sheet so ops prioritize urgent network complaints and respond faster.

Overview

Telecom support ops risk churn when social complaints go unnoticed. This workflow captures Reddit posts, classifies sentiment and topic, and logs everything to a central sheet so support ops prioritize urgent network complaints and achieve faster response times.

Notable Features

Capture Reddit posts automatically
Classify sentiment and topic
Log entries to a central spreadsheet