Technical support ops: re-open aged tickets for follow-up

Customer support ops let closed tickets sit 14 days, causing lingering issues to go untriaged and customers to reopen cases. Automated 14-day follow-ups re-engage customers so ops can triage issues.

Overview

Closed tickets left unmonitored create repeat escalations and churn risk for software support teams. This workflow creates follow-up tickets at the 14-day mark so support ops re-engage customers and triage lingering issues, resulting in faster response times and zero missed follow-ups.

Notable Features

Create follow-up tickets after 14 days
Attach original ticket and comments
Route follow-ups to original assignee