Technical support managers route flagged QA to reviewers
Technical support managers route flagged QA to reviewers
Technical support managers find flagged call QA buried, causing quality issues to age and escalate. It alerts managers and reviewers so flagged calls are prioritized for follow-up.
Overview
Outsourcing support centers risk escalations when QA flags sit unreviewed. Route flagged call QA to the right managers and reviewers immediately so issues are prioritized for follow-up and a clear audit trail exists.
Notable Features
- Notify managers and reviewers with context
- Attach call recording links and notes
- Assign flagged issues to named owners