Technical PMs notify reporters when tickets are done

Technical program managers miss notifying dogfooding reporters when issues complete, leaving feedback unclosed. Chat alerts on completion keep reporters informed so support and product close the loop.

Overview

Missing dogfooding updates let reporter feedback slip and create rework for product and support. This workflow routes completion alerts into reporters' chat inboxes and logs fallbacks, ensuring support and product close the loop and teams report faster, clearer follow-ups.

Notable Features

Notify reporters via direct chat
Include ticket history and link
Retry lookup for missing contacts