Tech lead: Route support comments to engineering issues

Tech leads lose customer context when support comments don't reach linked issues, risking misprioritized fixes. This forwards each case comment to its engineering issue so engineers have context to triage and prioritize.

Overview

Siloed case comments cause product teams to triage without customer context, which leads to misprioritized fixes. This workflow routes support comments directly into the linked engineering issue so engineers triage with full context, reducing rework and accelerating resolution.

Notable Features

Forward case comments to issues
Attach customer context to issues
Notify engineers of new comments