Tag closed support tickets when project task completes
Tag closed support tickets when project task completes
Your support tickets miss bug-resolution status when related project tasks finish without ticket updates. Tickets show resolution and your team is alerted so customers see closure same day.
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Overview
When engineering or product tasks mark bugs complete, support needs the same signal in the helpdesk. This flow tags the matching ticket and pings your support channel so customer success managers see resolution and can confirm closure the same day.