Tag chatbot fallback events into support analytics pipeline
Tag chatbot fallback events into support analytics pipeline
Your chatbot fallback events arrive untracked, leaving support blind to escalation spikes. Record and forward those fallbacks to analytics so your team can triage faster same day.
Overview
When fallbacks aren't tracked, agents lose context and SLAs can slip. This flow captures every chatbot fallback and records it into analytics so support ops can triage spikes and close gaps the same day.