Surface new support inbox messages to onboarding ops

Customer support ops miss onboarding handoffs when new support inbox messages sit unread, delaying setup and risking churn. Post a welcome alert to onboarding so handoffs start without delay.

Overview

Missed inbox messages create stalled onboarding and frustrated customers. This workflow surfaces every new support inbox message into the onboarding channel so ops can start handoffs without delay, reducing missed follow-ups and improving first-touch consistency.

Notable Features

Post onboarding alerts from inbox
Highlight new customers in channel
Attach message preview for context