Support ops: triage inbound prospect chats and leads
Support ops: triage inbound prospect chats and leads
Customer support ops miss inbound prospect conversations, causing untriaged leads. Send inbound leads to your support queue with contact info and a conversation link so agents triage quickly.
Overview
Customer support ops risk losing prospects when inbound conversations go untriaged. Routing every incoming prospect message into your support queue with contact details and a conversation link eliminates missed follow-ups and enables faster triage, so agents focus on closing conversations.
Notable Features
- Send leads to support queue
- Attach conversation link and context
- Notify assigned agents instantly