Support ops: send post-check-in review invites for customers
Support ops: send post-check-in review invites for customers
Support ops miss review invites when check-ins don't trigger outreach, risking product reputation. Send review requests after check-in so feedback is captured and support avoids manual follow-up.
Overview
Missed post-visit review requests can hurt product reputation and repeat business. This workflow triggers review invites after check-in so marketing captures timely feedback and support eliminates manual outreach, delivering faster feedback capture and fewer missed follow-ups.
Notable Features
- Send review invites after check-in
- Use booking status to trigger
- Personalize messages with order details