Support ops: send daily SMS follow-ups to contacts

Support ops coordinators let scheduled follow-ups slip, leaving donors unheard and cases reopened. Daily SMS reminders reach contacts and mark tasks complete so case owners protect donor relationships.

Overview

Missed follow-ups can erode donor trust and drive case reopenings for nonprofit support ops. This workflow sends daily SMS nudges and closes tasks for case owners, enabling consistent outreach, fewer reopenings, and stronger donor relationships.

Notable Features

Send daily SMS follow-ups
Update task status to completed
Forward contact replies to owners