Support ops prevent missed trailer requests and alerts

Support ops coordinators miss trailer safety, inspection posts in Slack, causing handoff delays and safety risk. This routes Slack posts to the trailers inbox with requester contact and context so coordinators act faster.

Overview

When trailer requests get buried in Slack, inspections and safety handoffs can be delayed. This workflow ensures every request is emailed to the trailers inbox with requester contact and full context, eliminating missed follow-ups and speeding handoffs.

Notable Features

Route Slack posts to inbox
Attach requester contact automatically
Include message link and context