Support ops: notify families when students are dropped

Customer support ops miss family notices when students are dropped manually, causing missed outreach and stale records. Automated alerts notify families and update systems so records stay current.

Overview

Missed drop notices frustrate families and lead to stale enrollment records that create extra manual work for customer support ops. This workflow routes every student drop to family notifications and enrollment systems, reducing missed outreach and keeping records audit-ready.

Notable Features

Notify families when a student drops
Update downstream enrollment systems
Log each drop for audit