Support ops: notify counselors when students get assigned

Customer support ops miss counselor confirmations when assignments update, causing student matches to stall. Notifications alert counselors so coordinators continue matching without delays.

Overview

Missed counselor confirmations stall student matching and create coordinator bottlenecks. This workflow notifies assigned counselors and records confirmations in the student record so coordinators can continue matching with faster handoffs and fewer manual follow-ups.

Notable Features

Notify counselors on assignment
Create counselor confirmation tasks
Log outreach in student record