Support ops: notify agents and partners of callbacks

Support ops miss call-back requests in ticket comments, causing partner handoffs to fail. This sends alerts to the right agent or partner so callbacks are routed and handled promptly.

Overview

Missed call-back requests damage partner relationships and leave customers waiting. This workflow routes call-back notes to the right agent or partner channel, eliminating missed follow-ups and ensuring callbacks are handled quickly and reliably.

Notable Features

Send agent and partner alerts
Extract caller info from comments
Route requests based on email or tag