Support ops: never lose internal hardware requests again

Support ops miss hardware requests in form submissions, leaving orders untriaged and fulfillment delayed. Turn each form into a helpdesk ticket so agents can triage and fulfill requests faster.

Overview

Missed hardware orders create SLA risk and frustrated employees. This workflow converts every equipment form into a helpdesk ticket, eliminating lost requests and enabling faster handoffs. Support ops get cleaner intake, faster triage, and manual entry removed.

Notable Features

Create helpdesk tickets from forms
Attach complete request details to ticket
Alert support agents for triage