Support ops: log guided-mode soft skips to sheet

Support ops miss guided-mode soft-skip events in tickets, creating blind spots that let coaching slip. All soft-skips appear in a shared sheet so ops can spot trends and target coaching.

Overview

Support ops lose visibility when guided-mode soft-skips aren't logged, letting coaching gaps and recurring issues go unnoticed. Capturing every soft-skip in a shared spreadsheet gives ops leaders a single source for trend analysis and lets them direct coaching proactively to close monitoring gaps.

Notable Features

Record each guided-mode soft-skip
Centralize events in a spreadsheet
Flag repeat patterns for coaching