Support ops: link procurement emails to issue records

Support ops get procurement emails that create unlinked tickets, causing duplicated work and lost traceability in procurement reviews. Linking tickets to their tracker preserves traceability.

Overview

Procurement reviews falter when support tickets aren't connected to tracker issues, producing duplicated work and lost context. This workflow ensures every procurement-related ticket links to its tracking issue and notifies stakeholders, restoring cross-functional traceability so reviewers keep full context and avoid duplicate effort.

Notable Features

Extract issue keys from emails
Attach matching issue links to tickets
Alert support and procurement stakeholders