Support ops: keep member minty miles accurate in profiles

Support ops see stale minty miles, causing wrong balances and escalations that block account fixes. Workflow updates membership profiles with every miles change, so agents see accurate balances for quicker resolution.

Overview

Stale loyalty balances force support ops into manual lookups and escalation loops. This workflow ensures every minty miles change flows into member profiles and support channels, eliminating stale balances and enabling faster issue resolution. Support teams report fewer balance disputes and clearer case handoffs when member data stays current.

Notable Features

Update member profiles on change
Notify support ops of discrepancies
Maintain change logs for audits