Support ops keep issue tracker blocker labels accurate

Support ops miss linked tickets still tagged as blockers, causing issue labels to be removed prematurely and customer issues to be deprioritized. Automated checks keep labels until all tickets are clear.

Overview

Prematurely removing blocker labels causes engineering to deprioritize real customer problems and leads to reopenings and escalations. This workflow verifies every linked support ticket before label changes, ensuring issue status reflects true customer blockers and reducing avoidable handoffs.

Notable Features

Verify linked tickets before label changes
Prevent premature label removals
Notify support when blockers remain