Support ops keep guest contacts current from bookings

Support agents miss guest phone and email when reservations arrive, causing failed outreach and unhappy guests. Creates or updates phone contacts from reservations so agents reach guests quickly.

Overview

Support agents lose guests when contact details are missing, causing escalations and poor satisfaction. This workflow keeps phone and email records current from every reservation, eliminating missed outreach and letting agents resolve issues faster. Teams report faster contact attempts and fewer escalations.

Notable Features

Create or update contact records
Match reservations to existing contacts
Alert agents when details missing