Support ops: flag expiring customer domains and draft replies

Support agents triaging tickets miss expiring customer domains, risking website downtime. It flags domains within 35 days, drafts a tailored reply and note so agents prevent outages.

Overview

Expired domains cause outages and escalations, putting product reliability and customer trust at risk. This workflow surfaces imminent domain expirations directly in support tickets—agents receive a ready-to-send renewal/transfer reply and context notes so outreach happens faster and renewal-related outages are avoided.

Notable Features

Flag domains nearing renewal
Draft tailored renewal and transfer replies
Add context notes to tickets