Support ops: enrich notary tickets with verified data
Support ops: enrich notary tickets with verified data
Support agents miss verified notary context in tickets, causing repeat follow-ups. It fills tickets with matched registry and vendor details so agents resolve verifications faster.
Overview
Support agents waste cycles on manual registry lookups, which creates repeat follow-ups and escalations. This workflow puts matched user, vendor and state registry details directly into the ticket so agents resolve verification requests faster and reduce follow-ups.
Notable Features
- Enrich tickets with registry details
- Match ticket to user and vendor
- Flag verification issues for agents