Support ops: create follow-up tasks for missed lessons

Customer support ops find missed lesson flags, leaving replacement classes unscheduled and parents unreached. Create follow-up tasks so support staff schedule replacements and message parents.

Overview

Missed replacement scheduling creates repeat work and frustrates families, putting retention at risk for customer support ops. This workflow converts missed-lesson flags into assigned follow-up tasks and parent messages so replacements get booked and reminders go out, with teams reporting faster response times and zero missed follow-ups.

Notable Features

Create follow-up tasks automatically
Assign tasks to responsible agents
Message parents with reminder templates