Support ops convert moderation posts to urgent tickets

Support ops miss moderation flags in chat, leaving violations public and risking community trust. Turn moderation messages into urgent, standardized tickets so agents get prioritized cases for fast review and takedown.

Overview

When moderation flags sit in chat, support ops can miss takedowns and community trust suffers. This workflow converts those flags into prioritized tickets so agents have clear, urgent cases to act on, and operations report fewer missed takedowns.

Notable Features

Create urgent tickets from moderation messages
Prioritize cases using severity and tags
Alert agents with context and captures