Support ops capture feedback when tagged tickets close

Support ops close qualifying tickets and miss review invites, leaving satisfaction unmeasured. It ensures qualifying closures trigger review invites so support ops capture feedback and close the loop.

Overview

Missed review invitations create blind spots in customer experience and increase repeat contacts. This workflow turns every qualifying ticket closure into a consistent review invitation, giving support ops reliable feedback capture and eliminating missed outreach.

Notable Features

Send review invites for qualifying tickets
Pull requester contact details
Log invitations and responses to dashboard