Support ops: capture chatbot fallback events into analytics

Support ops miss chatbot fallbacks, leaving inquiries untracked and blocking handoffs. This records each fallback as an analytics event so support ops and product prioritize fixes.

Overview

Support ops lose visibility when chatbot fallbacks go unrecorded, letting unresolved inquiries stagnate and blocking handoffs. Turning each fallback into an analytics event and alert gives ops and product teams clear failure dashboards so response times drop dramatically and fixes are prioritized.

Notable Features

Capture chatbot fallback events instantly
Format events for analytics tools
Alert support ops on failure spikes