Support ops capture chatbot-assisted chats to track deflection
Support ops capture chatbot-assisted chats to track deflection
Support ops lose deflection insight when bot-assisted chats aren't logged. This flow records each bot-assisted conversation into analytics so ops can measure deflection and prioritize human follow-up.
Overview
Support ops often miss deflection signals when bot-assisted conversations aren't captured, risking blind spots in reporting and missed escalations. This workflow ensures every bot-assisted chat lands in analytics and surfaces priority conversations for human follow-up, giving ops clearer deflection metrics and faster handoffs.
Notable Features
- Record bot-assisted conversations into analytics
- Tag conversations for escalation priority
- Alert ops to prioritize human follow-up