Support ops attach payment codes and set follow-ups

Support ops handle payment-code forms that leave orders without proof, causing missed follow-ups and dispute risk. Attach the payment file to the order, mark pending payment, and schedule follow-up so cases are tracked promptly.

Overview

Support ops frequently lose payment evidence and miss required follow-ups, which raises dispute risk and frustrates customers. This workflow ensures payment files land on the correct order, status is set to pending payment, and follow-ups are scheduled—so support can act on payment issues reliably and reduce dispute friction.

Notable Features

Attach payment files to orders
Update order status to pending payment
Create follow-up task on order