Support ops: Alert on-call engineers and managers now

Customer support ops lose incident context when requests flood shared inboxes, causing triage delays. Notify on-call engineers and managers with structured issue details so incidents are triaged fast.

Overview

Missed escalations and crowded inboxes delay incident triage and increase customer impact. This workflow delivers structured notifications to on-call engineers and managers so incidents are triaged faster and escalation paths are clear, eliminating manual routing delays.

Notable Features

Send structured issue notifications
Route incidents to on-call rotation
Create manager escalation alerts