Support managers: capture aging REPORT tickets daily
Support managers: capture aging REPORT tickets daily
Support managers watch REPORT-tagged tickets pass 24 hours, leading to missed follow-ups and unhappy customers. Daily capture into a shared tracker surfaces aging reports for quick action.
Overview
Unseen REPORT tickets create blind spots that frustrate customers and burden support managers. This daily workflow logs REPORT-tagged tickets older than 24 hours into a shared tracker and notifies managers, converting invisible cases into prioritized action items so aging reports get addressed and missed follow-ups are avoided.
Notable Features
- Find REPORT tickets older than 24 hours
- Create daily tracker entries
- Notify support managers for prioritization