Support engineers: prevent missed alerts, keep badges live

Support engineers miss clinician-share posts, delaying badge launches and stalling partner rollouts. Email alerts notify brand teams when thresholds hit, so launches proceed.

Overview

Support engineers often miss clinician-share milestones in busy channels, causing delayed badge launches and frustrated partners. This workflow converts threshold posts into targeted email alerts for brand teams, eliminating manual monitoring so launches proceed and partners can request implementation help; response times drop dramatically.

Notable Features

Notify brand teams by email
Extract clinician-share counts from posts
Send one email per brand