Support directors enroll 'FOOD' texts into triage workflow
Support directors enroll 'FOOD' texts into triage workflow
Support directors miss 'FOOD' texts in shared inboxes, leaving requests untriaged. Enroll every 'FOOD' texter into the assistance queue so staff begin triage quickly.
Overview
Community support programs risk delaying aid when 'FOOD' texts get buried in shared inboxes. This workflow captures every 'FOOD' texter and funnels them into your assistance queue, ensuring staff begin consistent triage and zero requests are missed. It replaces manual monitoring with auditable handoffs so leaders can focus on service delivery.
Notable Features
- Capture 'FOOD' texts into queue
- Create triage case with priority
- Notify assigned support inbox and volunteers