Support agents: send SMS confirmations for emergency requests

Support agents triaging emergency web forms miss urgent reports when submissions go unacknowledged, causing evidence gaps. Immediate SMS sends upload instructions and receipt so agents start triage.

Overview

Unacknowledged emergency submissions leave agents chasing evidence and customers frustrated. This flow sends SMS receipts with upload instructions the moment a priority form arrives, eliminating redundant outreach and giving agents immediate confirmation so they can start triage faster.

Notable Features

Send SMS acknowledgements instantly
Include upload instructions in message
Create ticket note with receipt