Support agents send replacement deed poll guides instantly

Support agents miss sending replacement deed poll guides after orders, causing customers to stall name changes and open extra support tickets. So customers get required documents within minutes, preventing repeat follow-ups.

Overview

Missing replacement guides stalls customer name-change steps and creates repeat support work. Delivering the correct guides automatically when orders are recorded ensures customers receive required documents within minutes, eliminating manual sends and preventing repeat follow-ups.

Notable Features

Attach required guides to customer emails
Trigger emails on replacement orders
Log sent documents on support ticket