Support agents: send repair check-in SMS to clients

Support agents log repair check-ins by form, leaving customers unclear about repair details and quoted price. Automated SMS informs customers of status and quoted price, preventing missed collections.

Overview

Repair check-ins left only in forms lead to confused customers and missed collections, increasing support load. This workflow turns every check-in into an instant SMS notification and a logged ticket note, keeping customers informed and reducing missed pickups. Teams report faster responses and clearer handoffs after implementing similar flows.

Notable Features

Send SMS after form submission
Include repair status and quote
Update support ticket with SMS transcript