Support agents notify customers when subscriptions fail

Support agents miss subscription failure alerts, causing stalled onboarding and churn. Templated chat messages prompt customers to resolve payments, restarting onboarding faster.

Overview

Subscription failures during onboarding leave customers stuck and put churn at risk. This workflow enables support to send templated chat prompts as failures arrive, turning silent errors into resolved accounts and resumed onboarding. The result: support resolves issues faster and sees fewer unresolved cases.

Notable Features

Send templated chat outreach
Create support tickets from failures
Escalate unresolved cases to manager