Support agents notify customers by SMS after a quote is sent

Support agents sending quotes see customers miss emailed quotes, causing stalled tickets and lost momentum. Send an SMS alert so customers check email and respond, ensuring agents can follow up.

Overview

Missed quote emails leave support agents waiting and customers ignoring offers, which lets tickets stagnate and opportunities cool. This workflow sends SMS nudges whenever a ticket is quoted so agents get confirmations and can follow up faster; teams report faster acknowledgement rates and fewer stalled tickets.

Notable Features

Send SMS when ticket quoted
Log SMS delivery to ticket
Filter contacts without mobile numbers