Support agents never miss WhatsApp customer messages again

Support agents miss WhatsApp customer messages, risking SLA breaches and churn. Support and billing staff see new WhatsApp messages so triage starts quickly and no inquiry goes unacknowledged.

Overview

Missed WhatsApp messages create SLA risk and frustrated customers. This workflow delivers message alerts straight to support and billing so triage happens faster, eliminating missed follow-ups and reducing SLA breaches. It keeps agents focused on replies while preserving an auditable trail of inbound conversations.

Notable Features

Forward WhatsApp messages to support inboxes
Notify assigned support and billing staff
Include message text, sender, attachments