Support agents never miss follow-ups from 'lbf' requesters
Support agents never miss follow-ups from 'lbf' requesters
Support agents miss 'lbf' ticket requesters, leaving contact histories scattered and follow-ups missed. Adds 'lbf' requesters into the support contact list so agents see unified histories and follow up faster.
Overview
Support agents lose ticket context when tagged requesters aren't added to contact lists, which fragments histories and risks missed follow-ups. This workflow captures every 'lbf' requester as an active support contact so agents see unified histories and follow up faster, preventing SLA slips and repeat work.
Notable Features
- Add tagged ticket requesters to contacts
- Search then create contact if missing
- Notify agents of new support contacts