Support agents: convert live chat into ready tickets

Support agents receiving live chat miss visitor details and model numbers, causing inquiries to fall through before triage. Tickets include extracted model info so support can triage quickly.

Overview

Missed chat details leave issues unresolved and increase churn risk. Capturing chat messages and extracted model numbers into support tickets gives agents full context for triage, resulting in faster handoffs and fewer lost inquiries.

Notable Features

Create support tickets from chat
Extract product model numbers automatically
Attach visitor details to tickets